Nookpaw Custom Pet Rugs

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

You can reach out to us through our [contact channels, e.g., email form, contact page, social media] with any feedback or questions you may have. We'll respond as soon as possible during our regular business hours.

PayPal payments are currently supported, with credit card payments being rolled out. The payment process employs encryption technology to ensure information security.
Full payment is required upon order confirmation. Successful payment locks inventory, and shipment is arranged within 72 hours.
Unshipped orders qualify for full refunds. Refunds for shipped orders require the customer to bear return shipping costs according to our policy, as detailed in our after-sales guidelines.
If you encounter issues such as payment delays or failed deductions during the transaction, please contact customer service for verification. The platform will address the matter within 3 business days.