Shipping policy

We have a warehouse in Vancouver, Canada, and partner with numerous pet stores across the country. If you require express delivery for your products, please contact us. We will locate the nearest partner store to you. Please note: For online purchases, shipping and returns are handled by our warehouse. For in-store purchases, please contact the store directly.

 

Shipping & Delivery

Delivery Time=Processing Time(1-2 bussiness days)+Shipping Time(4-7 bussiness days)

Our estimated delivery dates are based on several factors, including the destination address and the speed at which we can assemble and prepare your items for shipment.

To Track Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website.

 

Duties & Taxes

Once the package reaches the destination country, any import duties and taxes will be charged and these must be paid by the recipient of the package. Unfortunately, as customs policies vary from country to country, we have no control over these fees. If you have any questions about customs charges, it is recommended that you contact your local customs.

Need More Help

If you experience any delays in tracking updates, we recommend that you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.
Email at: nookpaw@163.com